2009年考研英語應用文(小作文)題型解析(二)

　　1.投訴信(Letter of Complaints)

　　投訴信是針對某件不快樂的事情向責任人提出的投訴、抱怨等的信件，其寫作要點如下：

　　(1) 首段開門見山指明所投訴的具體事件。

　　(2) 接著將問題清晰、簡潔、公正地描述出來，指出事件給你帶來的不便。

　　(3) 感謝對方關注你的投訴，清楚地表明你想如何得到解決，并期待對方盡早解決問題。

　　【例文1】

　　Directions:

　　Suppose you have been cheated by an advertisement in a magazine; write a letter of about 100 words to the government officer complaining about the bad effort the ad brought to you.

　　Dear Gentlemen,

　　Enclosed is an ad which appeared in a magazine for a device which support to cure back problems.

　　Four months ago I mailed the money that ordered and soon received the device and instruction for its use. My mother followed these instructions to the letter. Not only did her back pain persist, but in soon began to worsen. After a month she stopped using the device and made an appointment with her doctor. “These devices are worthless,” he said, told the conpany of my experience, and asked for a refund. They didn�餿 even respond.

　　I wrote to the company, and told them of my mother�餾 great pain to learn my lesson. I would hope that you could do something to put a stop to these deceptive ads and the continuing exploitation of other backache sufferers.

　　Sincerely yours,

　　Frank Smith

　　【例文2】

　　Directions:

　　Suppose you met a rude salesperson in a supermarket. Write to the sales manager of the supermarket to show your complaints.

　　Dear Sales Manager,

　　This letter is a complaint concerning the actions of your salespersons. On Thursday, May 2, 2004, around 3 p.m., I went to your store to look for an outfit. When I asked an available salesperson, Ms. Maria Johnson, for help in finding my size, she informed me that she was busy and that I would have to find it myself. I explained that the reason I came to her was because I couldn�餿 find it. She then said in a rude tone that if I couldn�餿 find it, it means that the store did not have it, and that I needed to look somewhere else.

　　I felt that Ms. Johnson was rude and unnecessarily curt with me. If she could have simply and politely told me that she would be able to help me in moment. I hope that you will confront Ms. Johnson about her behavior. I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.

　　Sincerely Yours,

　　Julia Taylor

　　I�餸 writing to you because I need to complain to you about...

　　寫這封信是想向你投訴……

　　I�餸 sorry to point out the defect in the...

　　對不起我得指出……的毛病。

　　We wish to make the following complaint to you and hope you can do something about it.

　　我們想向你們投訴以下問題，希望你們能予以解決。

　　I was shocked to find...purchased on...at...by us didn�餿 function well.

　　我驚訝地發(fā)現(xiàn)，我們……日在……地購買的……不好用。

　　I would appreciate it very much if you could give me the refund.

　　如能退款，不勝感激。

　　I strongly insist that you change...as soon as possible.

　　我強烈要求盡快換……

　　I am most reluctant to complain, but...

　　我非常不愿意投訴，但……

　　One annoying aspect of your service is...

　　你們的服務項目中一個令人不滿的地方是……

　　I have been pleased with your services for years, but now I feel very disappointed.

　　多年來我一直很滿意你們的服務，但現(xiàn)在我非常失望。

　　I would like to draw your attention to the problem/fault...

　　我想讓您知道這個問題/錯誤……

　　I am writing to inform you that I find... unsatisfactory.

　　我寫信是為了告訴你我發(fā)現(xiàn)……令人非常不滿意。

　　I wish to express my dissatisfaction/disappointment about...

　　我想表達我對……的不滿/失望。

　　It would be highly appreciated if you could...

　　如果你能……我將萬分感謝。

　　I trust you will take my complaints seriously and...

　　我相信你會認真對待我的投訴，并且……

　　I hope you will give due attention to this matter.

　　希望對此事你能給予足夠的重視。

　　I would like to get this matter settled by the end of this month.

　　我希望能在月底解決這事。

　　I could not be more satisfied if you can kindly...

　　如果你能……我將會非常滿意。

　　I would appreciate it very much if you could...

　　如果你能……我將非常感謝。