在考研英語(yǔ)試卷結(jié)構(gòu)中，小作文占到整個(gè)試卷分?jǐn)?shù)的10%。就歷年考研英語(yǔ)真題小作文試題進(jìn)行分析，信函寫(xiě)作是命題老師最�？嫉目键c(diǎn)，而信函類型可分為13類，對(duì)于不同信函，考生寫(xiě)作的方向及句式表達(dá)也會(huì)有所不同。今天，為大家?guī)��?lái)小作文中投訴信的寫(xiě)作分析指導(dǎo)。

　　投訴信是針對(duì)某件不快樂(lè)的事情向相關(guān)負(fù)責(zé)人提出的投訴、抱怨等的信件，寫(xiě)作要點(diǎn)主要包括以下三點(diǎn)：

　　1. 首段開(kāi)門見(jiàn)山，說(shuō)明寫(xiě)信目的。

　　2. 第二段清晰、簡(jiǎn)潔描述問(wèn)題或事情經(jīng)過(guò)，并指出事件給你帶來(lái)的不便。

　　3. 第三段結(jié)尾感謝對(duì)方關(guān)注你的投訴，并表明你想要的解決方案，期待對(duì)方盡早答復(fù)并解決問(wèn)題。

　　投訴信開(kāi)頭與結(jié)尾段中必備的寫(xiě)作句式如下：

　　1. 開(kāi)頭常用句式

　　I am writing to complain about/that…

　　I am writing to inform you that I am dissatisfied with you…

　　I think it’s high time you realize…

　　I am writing to make a complaint about…

　　I feel sorry to trouble you but I am afraid that I have to make a complaint about…

　　I am writing to express my disappointment/ dissatisfaction/ concern about…

　　2. 結(jié)尾常用句式

　　I would be grateful if you could…

　　I trust you will take my complaint seriously and…

　　I will appreciate it very much if you could…

　　I must have you fully understand that without a satisfying solution, I will reserve my right to take legal action.

　　Frankly speaking, I am not prepared to put up with the situation any more.

　　On the condition that this one proves to be unacceptable, I will receive a refund.

　　投訴信寫(xiě)作模板如下：

　　Dear ______,

　　I am __________(自我介紹). I feel bad to trouble you but I am afraid that I have to make a complaint about ______.

　　The reason for my dissatisfaction is ________(總體介紹). In the first place, _________(抱怨的第一個(gè)方面). In the second place, ___________(抱怨的第二個(gè)方面). Under these circumstances, I find it _____to ________. I appreciate it very much if you could ________(提出建議和請(qǐng)求)., preferably ________ and I would like to have this matter settled by ________(最后解決期限).

　　Thank you for your consideration and I will be looking forward to your reply.

Yours sincerely,

Li Ming

　　真題寫(xiě)作練習(xí)(2012年英語(yǔ)二小作文)：

　　Directions：

　　Suppose you have found something wrong with the electronic dictionary that you bought from an online store the ohter day, write an email to the customer service center to

　　1) make a complaint, and

　　2) demand a prompt solution.

　　You should write about 100 words.

　　Do not sign your own name at the end of the letter. Use “Li Ming” instead.

　　You don’t need to write the address.

　　以上是為大家進(jìn)行的投訴信寫(xiě)作分析與指導(dǎo)。小作文的寫(xiě)作相對(duì)比較靈活，且與大作文不同，屬于純文字題目，這也就要求考生能夠?qū)�Directions進(jìn)行準(zhǔn)確審讀，讀懂題目中的寫(xiě)作要求和寫(xiě)作背景。因此，為了避免出現(xiàn)小作文跑題的情況，建議大家重視并總結(jié)背誦各類信件中的關(guān)鍵詞。

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