十二類便條式應(yīng)用文之投訴信

　　5.投訴、抱怨信

　　投訴、抱怨類的信件也是考試常常涉及到的內(nèi)容，比如食堂的飯菜不好吃，比如給報(bào)紙雜志的主編寫(xiě)一封信說(shuō)明情況等等。

　　需要注意的是：投訴信和抱怨信的基本特征是反映問(wèn)題，訴說(shuō)原由，目的是解決問(wèn)題。

　　寫(xiě)作關(guān)鍵詞：

　　complain, dissatisfaction

　　寫(xiě)作時(shí)可以參考下面的句式：

　　行為描述：

　　I’m writing to bring your attention to the problems I have had with …

　　Here’s the problem…

　　解決方式的要求：

　　It would be very kind ( considerate) of you to…

　　解決方式的要求：

　　address this problem soon.

　　take steps to rectify this situation soon.

　　turn it down a little?

　　迫切的敦促或威脅:

　　Frankly, I really can’t put up with the situation any more.

　　You must rectify the situation, or I will take it to the court.

　　If you can’t give me a satisfactory answer, I will complain it to the Consumer Association.

　　范文：“希望你能給我一個(gè)說(shuō)法”

　　April 20, 2010

　　Dear Sir or Madam,

　　I went to your store to buy a watch last Sunday. When I mentioned the high price, the No. 5 saleswoman replied in a sarcastic tone, “You can go ahead and buy a cheap fake one from other stores”. Obviously She didn’t know how to treat a prospective buyer! I hope you can improve your service and give me a face-to-face apology. My telephone number is 010-12345567.

　　Sincerely yours,

　　Amelia

　　點(diǎn)評(píng)：本文的寫(xiě)作對(duì)象可以估計(jì)是該店負(fù)責(zé)人，作者作為顧客在購(gòu)物過(guò)程中有不愉快經(jīng)歷，希望通過(guò)本信得到一個(gè)說(shuō)法。在寫(xiě)作過(guò)程中語(yǔ)氣既不能過(guò)于強(qiáng)勢(shì)，但也要注意將事情講清楚，明確表達(dá)自己的不滿以及自己希望的解決辦法。

　　一般情況下，可以按照下面的思路行文：

　　a.抱怨投訴行為

　　b.投訴內(nèi)容具體描述

　　c.要求彌補(bǔ)糾正賠償

　　d.抱怨投訴者對(duì)彌補(bǔ)糾正賠償?shù)鹊亩卮倩蛲�脅